• Can I connect multiple bank accounts?

  Yes! To connect an additional bank account, go to the Settings page then select Financial Account. From there, click Add Institution on the website or Add Bank on the mobile app. You’ll then have to log-in with the credentials for that bank account.Popular

• My parents don’t use online banking. How can I help them set up online financial accounts?

  The approach you use will depend on the level of financial caregiving you are providing. If you are just starting to help your parents and they don’t have online accounts because they are worried about cybersecurity, assure them that online banking is safe. (You could provide them with this FDIC guide to safe banking on the Internet.) Emphasize that being able to check their accounts online whenever they want ratherSome readers

• What is Plaid?

  Plaid is our partner that allows us to securely connect to your financial accounts. Plaid is used by most banks and personal finance management applications in the US—including Bank of America, EllieMae and American Express—to allow you to connect accounts from other financial institutions. You can read more about Plaid here. We do not have access to your account information since this is managed through Plaid.Some readers

• How can I get my parents to agree to link their accounts to the Carefull app?

  To effectively use Carefull to organize and protect your parents’ or loved ones’ finances, you must link their financial accounts to the Carefull app. Depending on your current level of involvement with your parent’s finances, this could require a conversation or series of conversations to get your parents to agree to link their accounts to the app. When talking to your parents about Carefull, focus on how the app can help protect their finances by monitoring their accounts 24/7 for unusualSome readers

• How do I find my parents’ account login information to link their accounts?

  Setting up your account with Carefull involves entering the usernames and passwords for the bank and credit card accounts you want to monitor. If your parents still are managing their finances entirely or somewhat on their own, start by asking them to provide you with the login credentials for their bank and credit card accounts or to enter their usernames and passwords themselves. If your parents’ don’t remember their login information, check the following places for that information:Some readers

• Connecting financial accounts

  Once you create your account, you’ll want to securely connect your financial accounts so Carefull can monitor them for you. You’ll be prompted to add your financial institution when you first create an account. Click Continue on the pop-up from our partner Plaid and then select or search for your loved one’s bank. You’ll then log in using the same username and password you use for the bank. Once you have logged in successfully, you can select which accounts you want CaSome readers

• Enabling credit monitoring

  Enabling credit monitoring allows us to monitor your information online so we can alert you to theft or leaks if they occur. To enable credit monitoring, follow the prompts then enter your social security number. We’ll then ask you a few questions to verify your identity. If you did not enable credit monitoring when you first signed up, you can do so from the Settings page.Some readers

• How do I sign up?

  From the website or app, click the Get Started button to sign up for an account. Then, follow our prompts to create an account. We’ll ask for some basic information like your name or the name of your loved one, the reason you are signing up, and your email and password.Few readers

• How should I talk to my parents about Carefull?

  How you talk to your parents or loved ones about the Carefull app depends on where you are in your financial caregiving journey. I'm not involved yet but see a need to monitor my parents’ finances Approach the topic carefully (no pun intended) to avoid appearing as if you want to take control of your parents’ finances or take away any of their independence. Let them know you’ve found a service that will help protect their finances and allow you to be a second set of eyes to ensure theiFew readers

• How should I talk with my siblings or other family members about Carefull?

  If you are coordinating your parents’ care with siblings, other family members or financial professionals, the Carefull app can make it easier to communicate with them about your parents’ finances. You can do this by adding them to your “Circle” in the app. Before adding members to your Circle, we recommend that you first tell them that you are using Carefull to organize and protect your parents’ finances. Let them know that the app allows you to only view your parents’ accounts, not make tFew readers

• What is the Carefull Protection Score?

  The Carefull Protection Score is our measure of how well you are protected by our system. We have found that the few simple steps you take to set up your account are critical for full protection. Once you complete all these steps, you’ll achieve a Carefull Protection Score of 100%. You can click “Finish setting up” under the score to complete account set up if your score is lower than 100%.Few readers

• Adding members to your Circle

  Adding people to your Circle enables them to have view-only access to your accounts. To add someone to your Circle, type in their name and email address. They will then be able to create an account with that email address. You can always add or remove people from your Circle from the Settings page.Few readers