• My bank offers Carefull for free, how do I sign up?

  If we partner with your bank to offer free access to you, you can simply follow the partner link from your bank to sign up for a free account. If you do not have a link, you can reach out to your bank or our support team for assistance.Popular

• Is Carefull secure? Can I trust Carefull with my loved one’s financial information?

  We understand that being a financial caregiver means maintaining a sacred trust. We believe our duty to you and your family is the same. That’s why we take security seriously and, from our very beginning, have worked to ensure your data is and will always be safe and secure. Carefull will never have access to any of your loved one’s financial account login or password information. That information is all managed through our partnership with Plaid — a company that enables us to connect to yoPopular

• Who is the team behind Carefull?

  Carefull was founded in 2019 by Max Goldman and Todd Rovak, two veterans of the technology and financial services industries. Max has worked in technology venture capital, managed products at Google and started up three other companies. Directr, his most recent company, was acquired by YouTube. Prior to his role at Carefull, Todd was the CEO of Fahrenheit 212, an innovation consultancy based in New York City that was acquired by Capgemini. Carefull is based in New York City and has an enginPopular

• What types of “alerts” will I receive from Carefull?

  Carefull pulls together insights and alerts from all of your loved one’s connected financial accounts and brings the most urgent ones to your attention. You'll receive alerts about financial issues like: Changes in spending patterns Unusual transfer types / withdrawals Unusual transfer payees Unusual cash usage Unknown or unusual merchants Late bills and payments Large or unusual transactions Duplicate transactionsPopular

• Will my loved one have to sign up for Carefull as well?

  Caregiving situations vary widely. It’s not necessary for your loved one to use the Carefull service themselves. If they are typically involved in communication or day-to-day efforts surrounding their finances, it would be advisable to include them, but how the service is used is up to each individual family.Some readers

• What if I don’t have my loved one’s account information handy?

  In order to start using Carefull, you’ll need to have login information for at least one of your loved one’s accounts. If you haven’t yet started to manage your parent’s finances but feel that it’s time to get started, we’ve compiled a checklist for talking to your parents about their finances. If you find yourself suddenly responsible for your parent’s finances due to a sudden health matterSome readers

• How is Carefull different from the alerts I already receive from my bank?

  Unlike a bank, Carefull is designed with the day-to-day activities of older adults and financial caregivers in mind. We’ll alert you to issues common to seniors that a bank won’t catch—a late or missed bill payment, an accidental duplicate payment to the electric company, a charitable donation that was accidentally set to be paid monthly instead of one-time. But on top of that, we’ll enable you to resolve that issue, communicate it with anyone else who needs to be in the know, and help youSome readers

• How much does Carefull cost?

  You can get started with Carefull for free for a 30 day free trial period. After your free trial, Carefull costs $9.99 per month with an annual subscription ($119.99 annually), or $12.99 with a monthly subscription.Some readers

• Do I need an email address to sign up for an account?

  Yes, you will need an email address to create an account. You will then use this to log in to your account along with your password.Some readers

• Does Carefull store my loved one’s bank account information?

  Carefull will never have access to any of your loved one’s financial account login or password information. That information is all managed through our partnership with Plaid — a company that enables us to connect to your financial accounts. Plaid is used by most banks and personal finance management applications in the US—including Venmo, Chime and Betterment—to allow you to connect accounts from other financial institutions. You can read more about Plaid here (https://plaid.com/how-it-works-fSome readers

• How long does it take to set up Carefull?

  The Carefull setup process is quick and painless. You can create an account and connect a loved one’s financial accounts in a matter of minutes and start receiving alerts immediately.Some readers

• Who is Carefull for?

  We built Carefull for “financial caregivers” — anyone who helps manage someone else’s money, whether that be a parent, relative, friend or professional client. Some people manage this set of tasks completely on their own, and some people collaborate with other family members or professionals. Access to Carefull can be granted to any trusted person in your loved one’s “Circle” of support.Some readers

• How does it work?

  Get started by creating an account on the Carefull website or mobile app. Then, securely connect your loved one’s financial accounts in the app to enable alerts, monitoring and analysis. Carefull then learns your loved one’s unique spending, bill schedule and account balance patterns and automatically reviews your loved one’s transactions to ensure that nothing unusual is occurring — no late bill payments, payments involving strange people or places, changes in spending patterns, and more.Few readers

• What is included in the subscription?

  A subscription to Carefull comes with smart financial monitoring and results, in-app guidance and support, multiple financial account analysis, alerts to your phone and inbox, sibling coordination with your Circle, in-app communication with your Circle, 24/7 credit and identity monitoring online, and identity theft insurance up to $1 million.Few readers

• What if my loved one has accounts that I don’t know about?

  Carefull can only monitor accounts that are connected within the app, so if your loved one is spending money or paying bills through financial accounts that you are unaware of, they will not appear within your Carefull account. If you’re nervous that your loved one has accounts you (and they) don’t know or may have forgotten about, check out our guide to piecing together your parent's financial picture (https://www.getcarefull.com/articles/how-to-piece-together-your-parents-financial-pictuFew readers

• What is the Circle?

  Your Circle is a group of people you invite who have view-only access to your Carefull account. They will be able to see all the accounts you connect and they will receive the same notifications. Typically, family members or caregivers are added to your Circle.Few readers

• What if my loved one doesn’t want to share their financial information with me?

  Money is a sensitive topic, and it can get especially complicated within families. If you feel that your loved one could benefit from additional support and monitoring of their finances, but they are reluctant to share their information with you, your first step should be to have a conversation with them. Keep in mind that getting your parents to become comfortable with the idea of discussing their finances with you can take time. We’ve developed some tips to help you get started with thatFew readers

• What is Carefull?

  Carefull is the first service designed for financial caregiving for a loved one. Our mobile app helps you protect your parent’s financial accounts by monitoring them for possible late or missed payments, changes in spending patterns or behavior, unusual transactions or signs of fraud. Our service also simplifies the sometimes-tricky communication and transparency needed within families, offering timely advice and helping you coordinate with other family members who are involved with your paFew readers